General Training Writing Task 1
18. Complaint Letter (Formal)
You are doing a language course in a foreign country. Your accommodation was organised by the course provider. There is a major problem with the accommodation. Write a letter to the course provider.
You should:
say what the problem is
describe the accommodation you were expecting
ask the course provider to solve the problem
Model Answer:
Dear Elite Language Courses,
I am writing to bring to your attention a number of serious problems with the accommodation provided to the students on your language course.
Upon my arrival at the apartment, I was dismayed to discover that there are regular problems with the building’s plumbing. As a result, we are often unable to wash dishes, use the shower, not to mention the obvious issues with the toilet. Secondly, I was told that I would have my own room, when in fact, I must share with another student. I value my privacy and so I find the current situation not only uncomfortable but disruptive to my studies.
Before booking the course, I was promised that students would be housed in a modern, spacious, and well-equipped apartment. The reality differs greatly from this description. The property that has been provided is cramped, run down and overcrowded.
Given the substantial difference between the promised accommodation and the actual living situation, I kindly request that you immediately relocate me to a new apartment. I would also like to ask for a private room, as originally offered.
I appreciate your prompt attention to this matter and look forward to a swift resolution.
Regards,
Mathew Hicks
Useful Phrases:
Introduction:
I am writing to bring to your attention...
Describing the Problem:
I was dismayed to discover that...
Requesting a Resolution:
I kindly request that...
Ending:
I appreciate your prompt attention to this matter and look forward to a swift resolution.